Privacy Policy

1. Information We Collect

1.1 Information You Provide Voluntarily

When you submit a message through our contact form, we collect:

• Your name
• Your email address
• Your message

This information is used solely to reply to your inquiry.

1.2 Information Collected Automatically (Security Only)

We do not use analytics, tracking scripts, advertising pixels, or profiling tools.

Our website is protected by Cloudflare Turnstile, which may temporarily process:

• IP address
• Browser characteristics
• Device information

Cloudflare may set an essential security cookie (such as __cf_bm) strictly to distinguish real visitors from bots. This cookie does not track users and does not require consent under GDPR as it is necessary for security.

2. How We Use Your Information

• Responding to your inquiries
• Operating and protecting the website
• Ensuring our contact form works correctly
• Security and anti-spam protection (via Cloudflare Turnstile)

We do not use your information for marketing unless you explicitly request it.

3. How Your Data Is Processed

3.1 Email Delivery

Messages sent from the contact form are processed using Resend, an email delivery service. Resend processes the content of the form solely to deliver the email to our inbox.

Resend does not store your data for marketing or tracking.

3.2 No User Accounts / No Tracking

We do not create accounts, profiles, or sessions for users. We do not use cookies except essential Cloudflare security cookies. We do not use analytics tools (Google Analytics, Meta Pixel, etc).

4. Legal Basis for Processing (GDPR)

• Legitimate Interest – responding to your message and protecting the website from abuse.
• Consent – when you voluntarily fill out the contact form.

5. Data Retention

• Reply to you
• Maintain business communication
• Comply with legal obligations

If you request deletion, we will permanently erase your data from our email system.

6. Sharing of Personal Data

• Resend (for sending the email)
• Cloudflare (for security and bot protection)

Both services are GDPR-compliant and act as data processors. We do not share your data with advertisers, social networks, or analytics platforms.

7. International Transfers

Data processed by Cloudflare and Resend may be transferred to secure servers located outside your country. These transfers are protected by appropriate safeguards such as Standard Contractual Clauses (SCCs).

8. Your Rights

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at: office@cloudcities.co

9. Security

We take reasonable technical and organizational measures to protect your information. No system is fully secure, but we follow industry best practices and use Cloudflare for additional protection.

10. Links to Other Websites

Our website does not currently contain external links, but if it does in the future, we are not responsible for third-party privacy practices.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, contact us at: office@cloudcities.co
Website: https://www.cloudcities.co/contact-us