Automated Incident Detection and Resolution
Cloud City’s Infra Agent transforms how cities and urban developers detect, classify, assign and resolve issues. By combining AI-powered detection with intelligent workflows, the module dramatically reduces response times and improves service delivery without requiring additional resources.
Comprehensive Incident Management Capabilities
AI-Powered Visual Detection
- Works with any image source, even a smartphone camera
- Automatic identification of issues through static and mobile cameras
- Detection of infrastructure problems, safety hazards, cleanliness issues and other
- 24/7 monitoring without additional personnel
- Coverage of areas not regularly inspected manually
Automated Classification & Prioritization
- AI categorization of incident type and severity
- Priority scoring based on multiple factors
- Intelligent routing to appropriate departments
- Historical pattern recognition for improved accuracy
Intelligent Work Order Management
- Automated ticket creation with all contextual data
- Location mapping and visual evidence attachment
- Custom SLAs with monitoring and tracking
- Integration with existing work order systems
Rule-Based Assignment
- Assignment based on location, expertise, and availability
- Load balancing across available resources
- Escalation pathways for critical issues
- Notification through multiple channels
Mobile Field Response
- Mobile interface for field workers
- User-friendly reporting mechanism
- Turn-by-turn navigation to incident locations
- Digital documentation tools
Resolution Verification & Analytics
- Digital confirmation of completion
- Before/after photo documentation
- Performance analytics by team, area, incident type
- Continuous improvement through feedback loops
Infra Agent
Key Benefits
- Accelerated incident resolution through automated detection and routing
- Reduced infrastructure damage through early intervention
- Enhanced citizen satisfaction with improved response times
- Data-driven insights for preventative maintenance
- Optimized field team deployment and resource
- Improved accountability through comprehensive incident tracking
Transforming Urban Issue Management
Street Level Infrastructure Issues
Rapidly detect and address potholes, damaged signs, broken streetlights, and other infrastructure problems before they cause accidents or generate complaints.
Public Space Maintenance
Maintain cleanliness and functionality of public spaces through automated detection of graffiti, debris, damaged facilities, and other issues affecting urban aesthetics and usability.
Urban Cleanliness Issues
Manage illegal dumping, overflow conditions, and waste management issues that impact urban cleanliness and public health.
Property / Building Code Violations
Systematically identify and track visible code violations to support enforcement efforts and maintain community standards.
Parking Violations Detection
Automatically identify unauthorized parking, loading zone violations, and other parking infractions to improve enforcement efficiency, increase compliance, and optimize traffic flow.
Vandalism Detection and Response
Rapidly detect graffiti, property damage, and other forms of vandalism on public infrastructure, monuments, and buildings to enable prompt cleanup and restoration.
The Cloud City Advantage for Incident Management
Camera-Based Detection
Traditional approaches rely on citizen reports or scheduled inspections, missing many issues and creating delays. Cloud City’s camera-based detection identifies issues automatically, often within minutes of occurrence.
Automatic Classification
Manual triage of reported issues creates bottlenecks and inconsistent categorization. Our AI classification system instantly categorizes and prioritizes incidents with greater consistency than manual methods.
Mobile-First Approach
Traditional systems rely on desktop interfaces and paper work orders. Cloud City’s mobile-first approach puts all necessary information in field workers’ hands, significantly accelerating response times.
Digital Documentation
Paper-based or minimal documentation creates gaps in knowledge and accountability. Our comprehensive digital documentation creates a complete audit trail and enables data-driven performance improvement.
Camera-Based Detection
Traditional approaches rely on citizen reports or scheduled inspections, missing many issues and creating delays. Cloud City’s camera-based detection identifies issues automatically, often within minutes of occurrence.
Automatic Classification
Manual triage of reported issues creates bottlenecks and inconsistent categorization. Our AI classification system instantly categorizes and prioritizes incidents with greater consistency than manual methods.
Mobile-First Approach
Traditional systems rely on desktop interfaces and paper work orders. Cloud City’s mobile-first approach puts all necessary information in field workers’ hands, significantly accelerating response times.
Digital Documentation
Paper-based or minimal documentation creates gaps in knowledge and accountability. Our comprehensive digital documentation creates a complete audit trail and enables data-driven performance improvement.
Real-World Results
Public transportation operator
Manual issue reporting and management workflows 48 hours from driver’s report to initiating resolution Operational, financial and safety risks
Cameras mounted on vehicles AI powered real-time hazard detection Automated work order generation and assignment Standardized documentation Insights into issue trends and concentration.
Data Sources Section
While Cloud City works with your existing camera infrastructure, these optional components can enhance detection capabilities:
Mobile Monitoring Units:
— Vehicle-mounted cameras or smartphone app for systematic monitoring
— Automated image capture and analysis
— GPS-tagged incident detection
— Coverage planning and route optimization
User-centric App:
— Generate report simply by pointing camera to problem
— User-friendly UX for field workers
— Automated analysis and work order generation
— Suitable for citizen engagement
Infra Agent
Seamless Integration Options
- Existing camera systems
- Work order management systems
- Asset management databases
- GIS and mapping platforms
- Citizen reporting applications
- Emergency management systems
