AI-Driven Insight Across Mobile Networks
Cloud City Telco Agent unifies real-world device telemetry, speed tests, and signal quality into one operational view—so NOC teams and field engineers can detect issues early, prioritize the right fixes, and validate customer experience at street-level.
Field-Validated Network Capabilities
Service Experience Assessment
- Measure real end-user experience by app/service
- Streaming (YouTube/Netflix), VoIP (Teams/Zoom)
- Social (Instagram/TikTok), Music (Spotify/Apple)
- Objective scoring per micro-location
- Comparable baselines for benchmarks
Real-Time Monitoring
- Up-to-date view of network health by tile/sector
- Predictive flags before customer impact
- Device-level telemetry and speed test rollups
- Micro-location drill-downs and heat maps
- Share/export dashboards for ops and execs
Early Incident Detection
- AI pattern recognition across RSRP/RSRQ/SINR
- Auto-detect throughput and latency anomalies
- Automated work order creation with context
- Smart routing to the right team/SLA path
- Two-way status and closure evidence
Unified Data Model
- Basic network data: tech, EARFCN, PCI, Cell ID
- Speed tests: down/up, ping, jitter
- Signal quality: RSRP, RSRQ, SINR
- Attach any IoT/environmental feeds
- GIS overlay with street-level resolution
Access Anywhere
- Web for NOC/engineering, mobile for field
- Role-based views for admin/teams/techs
- Audit trail for every incident and fix
- Localization and custom taxonomies
- Works with existing OSS/NMS/GIS stacks
Telco Agent
Key Benefits
- Proactive issue detection before CX degradation
- Evidence-based prioritization by location and impact
- Seamless handoff: alert → work order → resolution
- Benchmarking across neighborhoods and competitors
- Reduced truck rolls via better triage and routing
- Faster MTTR with complete, standardized reports
Telco Operations Applications
Network Performance Monitoring
Continuous view of signal quality and throughput, with anomaly flags and trends per cell, sector, and micro-location.
Service Experience Assessment
Evaluate how key apps perform in the wild to align optimization work with customer-perceived quality.
Fault Detection & Incident Management
Detect, classify, and route faults automatically. Track SLAs and verify fixes with post-resolution tests.
Expansion Planning & Optimization
Identify coverage/quality gaps and justify new sites or sector upgrades with ground-truth evidence.
Regulatory Compliance & Reporting
Generate defensible reports with historical charts, heat maps, and export options for regulators.
Special Events Monitoring
Temporarily instrument hot spots and verify capacity/quality in real time during events and surges.
The Cloud City Advantage for Telco Operations
Seamless Backend Integration
Direct hooks into OSS/BSS, NMS, and ticketing to remove manual triage. Work orders are enriched with exact location, KPIs, and screenshots.
Field-Ready Intelligence
Give technicians a single source of truth: live KPIs, prior incidents, and checklists to reduce repeat visits and compress MTTR.
Two-Way Communication
Close the loop between NOC and field. Ask clarifying questions, attach proof, and auto-notify stakeholders through resolution.
Role-Based Access
Distinct views for site admins, service admins, and technicians with configurable approval flows and upcoming SLA escalation paths.
Seamless Backend Integration
Direct hooks into OSS/BSS, NMS, and ticketing to remove manual triage. Work orders are enriched with exact location, KPIs, and screenshots.
Field-Ready Intelligence
Give technicians a single source of truth: live KPIs, prior incidents, and checklists to reduce repeat visits and compress MTTR.
Two-Way Communication
Close the loop between NOC and field. Ask clarifying questions, attach proof, and auto-notify stakeholders through resolution.
Role-Based Access
Distinct views for site admins, service admins, and technicians with configurable approval flows and upcoming SLA escalation paths.
Telco Agent
Seamless Integration Options
- OSS/BSS and NMS platforms
- RAN controllers & performance counters
- Speed test providers and device telemetry
- GIS & mapping platforms
- Incident/ticketing & notification systems
